Navigating the UK property market can be tricky, ‘trolling’ through the portals such as Rightmove is time consuming and can be fruitless.

Working with UK estate agents is an unavoidable part of the process. Many times they don’t respond to property enquries through the property portals and before you know it, that property you were interested in, has sadly gone.

Whether you’re renting or buying a UK property, understanding how to communicate and build a relationship with estate agents can make all the difference. As an experienced buying and relocation agent, I know. I have been working with UK property realtors or known in the UK as estate agents for many years. They all differ very much. Here’s the basics you need to know:

1. Understand Their Role

Estate agents work for the landlord or seller—not you. Their job is to secure the best deal for their client, which is why being prepared and presenting yourself as a strong candidate is crucial. That said, a good agent will want to ensure both parties are happy, as their reputation depends on it.

2. Be Clear About What You Want

When reaching out to estate agents, clarity is key.

Be specific about your budget, location preferences, and any non-negotiables (e.g., pet-friendly, outdoor space).
If you’re relocating with pets, make this clear from the start. It saves time for everyone and helps the agent filter suitable properties.

3. Build a Good Rapport

Estate agents are more likely to go the extra mile for tenants or buyers they like and trust.

Be polite, professional, and responsive.
Follow up after viewings with a thank-you. It helps you stand out in their mind.

4. Act Quickly

The UK rental and property market moves fast. If you see something you like, be ready to act.

Have your paperwork (ID, references, proof of income) organized and ready to go.
If you’re overseas, work with someone on the ground who can view properties on your behalf or ask the agent for virtual viewings.

5. Ask the Right Questions

Don’t be afraid to ask detailed questions about the property and the landlord or seller’s expectations. For example:

For rentals: “Are pets allowed?” or “What’s included in the tenancy agreement?”
For purchases: “How long has the property been on the market?” or “Are there any upcoming maintenance costs?”

6. Negotiate Professionally

For rentals: Don’t be afraid to ask if the landlord would consider small changes, like allowing pets or minor rent adjustments. Feel free to negotiate on the price. Ask for special conditions. If the walls need painting or things are broke. Ask for them to be fixed. Put everything in writing, including the professional clean. NEVER ASSUME.
For purchases: If the property is overpriced or has been on the market for a while, you may have room to negotiate. Look at other properties as comparables for price, location, condition. If a leasehold or as share of freehold property, find out more about service charges, ground rent, sinking fund, any outstanding works as well as length of lease. Is the place well managed? All vital questions. I would ask before you commit to spending money on a solicitor.

7. Stay Persistent

Estate agents often juggle multiple clients and properties, so don’t take it personally if they’re slow to respond. Politely follow up if you haven’t heard back, but don’t overdo it. A professional, friendly tone will keep the relationship positive.

8. Know Your Rights

Whether you’re renting or buying, educate yourself about your rights. Agents must comply with legal regulations, such as providing truthful property descriptions and ensuring fair treatment. If something feels off, trust your instincts and seek advice.

Remember. If you put an offer forward. The agent is legally obliged to put that forward.

9. Working with Multiple Agents

Unlike some countries, the UK property market often involves multiple agents handling the same area. It’s perfectly acceptable to work with more than one, but be transparent and avoid overcommitting.

10. Be Prepared for the Follow-Up

The agent’s role doesn’t end once you’ve agreed to rent or buy. Stay on top of things like paperwork, referencing, and deadlines. A smooth process reflects well on everyone involved.

Final Thoughts

Working with UK estate agents can feel overwhelming, especially in a competitive market. However, by being clear, organised, and professional, you’ll stand out as a serious tenant or buyer. Remember, estate agents are there to facilitate the process. Help them help you.

If you’re relocating or need additional support navigating the market, feel free to reach out for advice. Having someone on your side can make all the difference!

If you have any questions about the Uk rental market, please feel free to join The Ask A UK Pets and Property Professional Facebook Group https://www.facebook.com/groups/askaukpetsandpropertyprofessional or book a no obligation call https://calendly.com/hello-uug/quick-chat-with-russell with me.

I hope this information is helpful. If you’re relocating to the UK with your pets, feel free to join our informative Facebook group, “Relocating to the UK with your Pets”, https://www.facebook.com/groups/relocatingtotheukwithpets for more guidance and support.

Russell Hunt is the founder of Petslets.com https://www.petslets.com/, where he serves as a pet-friendly UK property specialist. He was also a property agent for many years and still advises clients on their purchases. People forget that some buildings say no to pets, even if you own the property.

Day: 20 January 2025

Working with UK Estate Agents: Tips for Tenants and Buyers

Landlords & Agents, London Dogs, Pet Travel, Relocation, Renting with Pets, Uncategorised / By russell

Navigating the UK property market can be tricky, ‘trolling’ through the portals such as Rightmove is time consuming and can be fruitless. Working with UK estate agents is an unavoidable part of the process. Many times they don’t respond to property enquries through the property portals and before you know it, that property you were …

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